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FAQS

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Eron-Online relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The use of this website is subject to the following TERMS OF SERVICE

1. → Don't use your username and password which you already used them in another server.
2. → Don't PLAY with cracked bots like(MBOT-SBOT-ETC..) may it has a virus that will cause hack you char by the man who cracked it.
3.→ Don't register with fake Email or fake security code you need that information to change your password or reset it in the future..
4.→ Keep your information hide from the others and don't share it with anyone even your brothers.
5.→ You can create a Website password and another password inside the game. To get the best security for your accounts.
6.→ to protect your items please lock your character by 'Lock Items System' before log off your character
7.→ Very Important !!!.Don't share your account information with anyone (id, pw , or email).
8.→ Our LOGS / Database logs are cleaned every 72 hours. If your report of scammed after this period we can not do anything about that!

1. → - Buying silks from players for cash.
2. → - Selling silks to players for cash.
3.→ - Being a middle for transactions stated above.
4.→ -will get a permanent ban without any warning/notice.

1.→ 11 DG Normal Items: 120 Points per item
2.→ 11 DG Nova Items: 150 Points per item
3.→ 11 DG EGY B Clothes/Accessory: 170 Points per item
4.→ 11 DG EGY A Weapons/Shields: 170 Points per item

1. → You can buy Silks from our website www.Eron-Online.com  ONLY !.
2. → We don’t give out in-game items for Silks. neither do we sell any in-game item for real money. 
3.→ Donate is Silks ONLY !.

1. → there are many ways to purchase Silks.
2. → "PayPal" (for every $1= 100 Silks).
3.→ "Paymentwall" which allows you to purchase Silks in many ways. (Mobile, Credit cards, Bank, Online Methods, and More Payment Methods.. .

→ All payments to Eron-Online. are nonrefundable. This includes the one-time setup fee(if that is any) and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in Eron sole discretion is a valid charge under the provisions of the TOS and /or AUP, you agree to pay Eron-Online an “Administrative Fee” of not less than $50 and not more than $150. If a dispute or claim gets open instead of properly requesting the cancellation of the services, all your accounts will block related to the database are going to be completely terminated without further notice as this is a direct violation of the pre-paid model of all our services. We also reserve in our rights to do not accept any other services to be ordered from the offending customer.

→ The 100% Money-Back Guarantee up to 7 days, will apply only and except in the following cases: a) In case we do not deliver the service/product according to the specifications agreed during the order process. b) If there is an existing issue with our services, which we aren’t able to solve after exhausting every technical possibility. (You may allow us to verify any existing issue). c) Assuming you did not buy the wrong service/product for your needs. It is also important to notice, that any refund request under the coverage of this policy, may take up 5 business days to complete, once escalated to our billing department.

→ What should do if your DONATION is delayed by more than 30 minutes?
2. → 98% of the Superrewards transactions are INSTANT. Most of the time, you will receive your silks within a few seconds after you complete the payment process. WHY IT'S NOT ALWAYS INSTANT Superrewards system works AUTOMATICALLY. Their ''system'' might be triggered if your IP-Credit Card (or whatever) is listed in their blacklist OR if you donated multiple times in a short period of time. In this case, their system will mark your transaction as ''PENDING'' and one of the Superrewards supporters will manually check it and verify it. In this case, you can do NOTHING but submitting a ticket in their system with your payment information ''in order to speed up the process''.
3.→ Submit a ticket https://support.playerize.com/hc/en-us/requests/new
4.→ OTHER CASES Your bank rejected the transaction. You will not know this until you reach out to Superrewards. If they tell you that your bank didn't allow the transaction to go through, YOU will have to call your bank and tell them it's YOU and is a SAFE transaction and they'll do the job for you.

1. → If you want to report a player or problem or bug you need to provide us with proof.
2. → "Screenshots - Videos.
3.→ Without any proof, we won't ban anyone.
4.→ To make any report, please go to our Facebook page and send a message to the GM.

. → The GM's are here to help the players and answer their questions.
2. → There are no GM's playing inside Eron-Online so please be careful of those scammers.


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